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1. Please create a case in the Customer Support Portal at [https://connectwise.force.com/R1Soft/login]. [https://connectwise20.my.site.com/R1Soft/login].
2. Set the case priority accordingly to ensure the quickest response from our team.
* *System Down Emergency* = The product will not run, none of its features can be utilized OR A critical restore is unsuccessful, but the hardware/software is properly configured and the user has previously had success with the same type of restore in the past.
* *System Down Emergency* = The product will not run, none of its features can be utilized OR A critical restore is unsuccessful, but the hardware/software is properly configured and the user has previously had success with the same type of restore in the past.
Technical Support is available 24 hours a day, 7 days per week via the Customer Support Portal [https://connectwise.force.com/R1Soft/login]. [https://connectwise20.my.site.com/R1Soft/login]. Response times are based on the priority of the issue reported.
Live Chat Tech Support ([https://direct.lc.chat/4867981/|https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdirect.lc.chat%2F4867981%2F&data=04%7C01%7CEthan.Lively%40ConnectWise.com%7Cfde0fc16a261419727ba08d967335449%7Cf2ddb62f83354cc99886175b834e4bf3%7C0%7C0%7C637654292439274610%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m9mPx%2BNXkG8Eo7SsI1dsq85pQv9EqaZxYeEycipAXRk%3D&reserved=0]) is available from 8AM - 6PM CST/CDT (GMT-6) Monday - Friday.
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